What are the STAY features?

Overview

Before you begin setup and management in the CMS, it is important to understand how STAY is structured in terms of its features.

A feature connects the hotel with guests by displaying services, facilities, and products, giving them clear details about what is available on the property so they can easily explore and enjoy all offerings.

The information configured in a feature via the CMS is what appears to guests in the guest app. Each feature is organized into 3 levels:

• Level 1: Feature. The main feature itself, for example Restaurants.
• Level 2: Categories. Groups created based on the hotel's needs. For example, you can create one category for Pool & Beach Bars and another for International Cuisine restaurants. See this article on how to organize a service using categories (link).
• Level 3: Services. The ****specific offering within a feature. Following the example of the Restaurants feature, services are the individual restaurants themselves such as "The cool crew restaurant", Koi Sushi Bar" or “La Terraza”. See this article on how to create a service (link).

What can you do with a feature?

1. Provide detailed information:
   Share essential details such as descriptions, opening hours, products within catalogs, and additional useful contact info like email, location, phone number, and dress code.
2. Personalize content and design:
   Add text and images that align with your hotel's brand guidelines. All text and image assets you upload are fully customizable.
3. Enable easy bookings, requests and orders:
   Allow customers to book appointments, place orders, or submit requests seamlessly.

Key benefits

• Boost visibility:
  Help guests and visitors easily discover offerings by showing them within the app.
• Increase bookings and sales:
  Simplify the reservation or ordering process, making it convenient for guests to engage with services.
• Improve operational efficiency:
  Reduce manual workload for staff by managing content, bookings and orders from a centralized platform: the CMS.

How to access a feature

Every feature involves two processes:

1. Configuration and content upload. This is adding text, uploading images, setting opening hours, configuring booking systems, and creating catalogs.
   This is done under the Content section of the CMS.
2. Management. This is reviewing bookings, managing orders, responding to guests, and handling day-to-day operations.
   This is done under the Activity section.

How to access the configuration screen (Content)

1. Log in to the CMS.
2. Click Content in the top navigation bar with the blue background.
3. In the left-hand menu, locate your features organized by group: Facilities, Services, and Leisure.
4. Click on a specific feature to open its configuration screen.

How to access the management screen (Activity)

1. Log in to the CMS.
2. Click Activity in the top navigation bar with the blue background.
3. Select the relevant section from the left-hand menu. This will vary depending on the feature you want to manage.

Recommended learning path

To get the most out of a feature, we recommend reading these articles in order.

1. How to create a service Learn how to create a service and configure basic information, including descriptions, images, and additional details.
2. How to organize a service using categories Create categories to group services, improving navigation and making it easier for guests to find options.
3. How to set the opening hours and booking system for a service Define opening hours and choose the booking or ordering system that best fits operational needs. Use the links in this article to continue with the setup guide for the selected system.
4. Configure your selected booking or ordering system Follow the setup guide for the booking or ordering system selected in the previous step. Depending on the system chosen, refer to one of the following articles:
   • On-demand booking system: How to set up the on-demand booking system for a service
   • Quota-based booking system: How to set up the quota-based booking system for a service
   • External booking system: How to set up the external booking system for a service
   • Integrated booking system: How to set up the integrated booking system for a service
   • PRO booking system: How to set up the PRO booking system for a service
   • PRO ordering system: How to set up the PRO ordering system for a service
5. How to add a menu using the advanced catalog or regular catalog Depending on the configured system, learn how to create and manage the appropriate catalog or menu for a service.
6. Learn how to manage your selected booking or ordering system Follow the corresponding management guide to learn how to handle reservations or orders in daily operations. Depending on the system chosen, refer to one of the following articles:
   • On-demand booking system: How to manage bookings with the on-demand booking system
   • Quota-based booking system: How to manage bookings with the quota-based booking system
   • PRO booking system: How to manage bookings with the PRO booking system
   • PRO ordering system: How to manage orders for a service (PRO)
7. How to make a service visible on the app front page Increase visibility by highlighting a service on the guest app home page.
8. How to create an upsell pop-up for a service Promote special offers, featured options, or experiences to encourage additional bookings and purchases.
9. How to set up Concierge chat in a service Allow guests to contact the team directly with questions or requests related to the service.

Next steps

To move forward and create a service, check out How to create a service to get started.

Need further assistance?

For additional questions or further assistance:

• Contact support via live chat
• Send a ticket to the Support team
• Visit STAY Academy, the training platform