How to manage bookings and orders with the PRO system
Overview
The PRO system allows you to manage bookings and orders efficiently from the CMS. You can view, modify, and update statuses, track real-time availability, manually add reservations or orders, download reports and much more.
The PRO system allows for significantly more options for the management of bookings, orders, and requests than other systems (on-demand, quota-based, external, or integrated). Here are some examples by feature:
- Restaurants: Bookings are automatically assigned based on table availability, taking into account the party size (pax), dining area, and the time requested by the guest or customer.
- Spa: Treatment appointments are automatically assigned to the designated cabin and to a qualified staff member available to perform the service.
- Room service: Order management is streamlined through distinct order statuses (new, in progress, ready, and served), while keeping guests fully informed by notifying them of each status change.
As it is a more complex system than the rest (on-demand, quota-based, external, or integrated), consult the following articles according to the feature being used:
Restaurants:
- How to manage restaurant bookings with the PRO booking system
- How to manage orders for a restaurant (PRO)
Spa:
- How to manage thermal circuit bookings with the PRO booking system (book mode)
- How to manage treatment center bookings with the PRO booking system (appointment mode)
Room service:
Activities (coming soon)
Sports (coming soon)
Balinese bed (coming soon)
Note: PRO booking systems have different setting modes depending on the intended use of the feature:
- Book mode: Service units are booked (e.g., tables at a restaurant) and are processed based on a custom set of advanced rules.
- Order mode: Products are ordered (e.g., a room service order) to be delivered and are processed based on a custom set of advanced rules.
- Appointments: Products are booked from a catalog (e.g., a massage at the spa facilities) and are processed based on a custom set of advanced rules.
- Activities: Slots in activities are booked from a calendar (e.g., a slot for a yoga class) and are processed based on a custom set of advanced rules.
Depending on the feature, specific book modes will be available. Detailed information regarding these setting modes and each feature can be found in the specific articles listed above.