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How to set up the external booking system for a service

Overview

The external booking system allows redirecting guests to a third-party reservation platform when tapping the "Book" button in the app. This setup is useful if reservations are already managed using an external service provider.

Depending on the feature being configured, the external booking system can link to various external platforms:

  • Restaurants and room service: External restaurant table booking engines or online ordering platforms.
  • Spa and wellness: Third-party spa appointment or wellness booking tools.
  • Sports: External court scheduling systems.
  • Balinese beds: beach club reservation tools.
  • Tours and attractions: Third-party tour ticketing systems or external activity booking providers.
  • Other facilities and services: External rental platforms, golf course booking systems, or partner service links.

Note: Since bookings are handled outside STAY, transaction data for these reservations will not be available in the CMS.

This article explains how to configure the external booking system for a service in STAY.

Before getting started

Before setting up this system, make sure to have:

  • Access to Content and the corresponding feature section in the CMS.
  • The correct URL for the external booking system.
  • Decided whether the external system should open within the app or in the guest browser.

Step-by-step guide

Step 1: Access the service settings

  1. Navigate to Content and select the corresponding feature section in the CMS.
  2. Hover over the service to configure.
  3. Click Edit.

Step 2: Enable the external booking system

  1. Go to the Hours & booking system tab.
  2. Select External booking system.

Step 3: Enter the external booking system URL

  1. A new text box labeled External booking system will appear.
  2. Enter the URL of the third-party reservation system.

Note: The URL can be customized by language by clicking the flag icon.

Step 4: Configure additional options

  • Open URL in browser:
    Check this option if the guest should be redirected to the external booking system via web browser instead of opening it within the app.
  • Opening hours:
    1. Define the intervals and the days of the week the service will be open.
    2. Enter a name for each interval.
    3. If the service operates 24/7, check the Open 24h box.
    4. Add exception days if needed.
    5. If the service will be temporarily closed, activate the Temporarily closed option.
    6. Click Save changes.

This schedule will only indicate the service opening hours. The booking hours will be determined by the external system.

Note: The Temporarily closed option (the toggle in the upper right corner of the Opening hours section) is available across all features, except in Amenities, Issues, and Housekeeping.

Note: The Exception days option is available across all features, except in Amenities, Issues, and Housekeeping.

  • Booking button text:
    1. Enter the text that will appear on the “Book” call-to-action.
    2. Keep it short (ideally a single word).
    3. Click the flag icon to add translations for all available languages.

Step 5: Save the configuration

Click Save changes at the bottom of the screen.

Next steps

Once the external booking system is configured, consider these additional actions:

  • Test the booking flow to ensure redirection works correctly.
  • Customize service information to include additional details such as contact information or booking policies.
  • Make the service visible on the app front page to start receiving bookings (link).
  • Enable Concierge chat to assist guests with booking inquiries (link).

Need further assistance?

If additional questions arise or further assistance is required:

  • Contact support via live chat.
  • Send a ticket to the Support team.
  • Visit STAY Academy, the training platform.