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How to create an upsell pop-up for a service

Overview

The Upsell pop-up allows highlighting a service or promotion by displaying a message when guests open that section in the app. It’s a quick and effective way to boost visibility and drive engagement with key services.

Depending on the feature being configured, upsell pop-ups can promote different types of offerings:

  • Restaurants and room service: Special discounts, daily chef specials, or happy hour promotions.
  • Spa and wellness: Seasonal massage packages, express treatment upgrades, or off-peak booking discounts.
  • Sports and balinese beds: Equipment rental bundles or premium bed upgrades.
  • Tours and attractions: Early bird excursion deals or exclusive tour packages.
  • Shops and other Services: Limited-time boutique discounts or premium room amenities.

This article explains how to create and configure an upsell pop-up.

Before getting started

Before using the Upsell pop-up, make sure to:

  • Have created the service to promote under Content and the corresponding feature section in the CMS.
  • Have access to the Upsell tab for that service.
  • Have prepared an image and short promotional message.

Step-by-step guide

Step 1: Access the upsell settings

  1. Go to Content and select the corresponding feature section in the CMS.
  2. Select the service to promote.
  3. Click Edit.
  4. Navigate to the Upsell tab.

Step 2: Enable the upsell pop-up

  1. Activate the Activated switch at the top of the screen.
  2. Once activated, adding the upsell information will be enabled.

Step 3: Add promotional content

Fill in the fields to create the pop-up:

  1. Image: Upload an image that visually represents the service or promotion. Recommended format: JPG or PNG.
  2. Title: Write a short, attention-grabbing headline (e.g., “2x1 Burgers on Fridays” or “20% discount on morning massages”).
  3. Subtitle (optional): Add a brief sentence to support the message.
  4. More details (optional): Provide additional information if needed.

Note: Translations can be added for each field by clicking the flag icon next to each text box.

Step 4: Save and preview

  1. Click Save changes to activate the upsell pop-up.
  2. The next time a guest opens the service in the app, the pop-up will appear automatically with the defined content.

Next steps

After creating the upsell pop-up:

  • Update the message regularly to promote new offers or seasonal services.
  • Monitor guest engagement using the Insights tool to see if the pop-up drives clicks or bookings.

Need further assistance?

If additional questions arise or further assistance is required:

  • Contact support via live chat.
  • Send a ticket to the Support team.
  • Visit STAY Academy, the training platform.