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How to make a service visible on the app home page

Overview

Once all necessary information about a service has been added, the next step is to make it visible on the guest app home page. This ensures that guests can find the service, view details, and make a reservation, an order or a request.

This article explains how to display a service on the app home page so that guests can easily access it.

Before getting started

Before making a service visible on the app home page, make sure to:

  • Have completed the service setup under Content and the corresponding feature section in the CMS.
  • Have configured the service booking system.
  • Have access to My app > (Select app) > Customize app > Edit app.

Important: If a section on the app home page that links to all items of a feature already exists, taking additional steps for each new service created is not required. The new service will be automatically included. Adding it separately is only necessary to highlight it in a banner or another specific widget.

You would only need to add it separately if you want to highlight it in a banner or another specific widget.

Step-by-step guide

Step 1: Access app customization settings

  1. Navigate to My app in the CMS.
  2. Select the correct app if managing multiple properties.
  3. Click Customize app and then Edit app.

Step 2: Make the service visible in the app

A service can be added to the guest app in one or both of the following ways:

Option 1: Add a link to the service in the side menu
  1. In Edit app, go to the Side menu section. The side menu shows shortcuts to all sections of the app, organizing content by categories that can be defined.
  2. Activate Show side menu to enable the menu in the app.
  3. Customize the logo, background color, and text color.
  4. Click Add group to create a category (e.g., Services or Facilities).
  5. Click Add section to link a specific service, a list of services, or a content group. Choose:
    • Content source (Hotel, Corporate, or URL).
    • Content item (the service or list).
    • Title to display in the menu.
  6. Click Save changes.

The side menu will now display a direct link to the service.

Option 2: Add a widget to the home page

Widgets let the hotel highlight key content on the app home page. Below, we explain some key widgets. To view all available widgets, see the article How to customize the guest app: widgets (link).

Dynamic content widget: displays rotating content (menus, offers, booking options).

  1. Go to Edit app > Add widget (+ icon).
  2. Select Content.
  3. Choose Services as the Content type.
  4. Customize design: title, action text, and cards orientation.
  5. Choose the image style: if showing a subtitle and what type.
  6. Set widget visibility.
  7. Click Save changes.

Grid widget: displays multiple items in a structured layout.

  1. Go to Edit app > Add widget (+ icon).
  2. Select Grid.
  3. Choose if a title or action text is needed.
  4. Set widget visibility.
  5. Click Save changes.

Shortcut widget: shows up to 3 buttons with icon and text that link to any section in the app.

  1. Go to Edit app > Add widget (+ icon).
  2. Select Shortcuts.
  3. Click Add and select the service or list to link.
  4. Add an image, title, and background color.
  5. Set widget visibility.
  6. Click Save changes.

Highlights widget: shows highlighted content in a horizontal slider with image, title, subtitle, and a call-to-action button.

  1. Go to Edit app > Add widget (+ icon).
  2. Select Highlights.
  3. Select the Content to link.
  4. Add an image.
  5. Customize design: title, subtitle, button text, and button color.
  6. Set widget visibility.
  7. Click Save changes.

Banner widget: shows a banner-style card with image or video, title, subtitle, and call-to-action link.

  1. Go to Edit app > Add widget (+ icon).
  2. Select Banner.
  3. Select the Content to link.
  4. Customize design: banner type, image, title, button text, and color.
  5. Set widget visibility.
  6. Click Save changes.

Extra tips for organizing service content

Use categories to group services

Categories help group services by type (e.g., buffet vs. à la carte, outdoor vs. indoor activities), location, or any other relevant criteria. These categories can be linked from widgets or the side menu to improve navigation. Check this article on how to organize a service using categories (link).

Combine services using content groups

Content groups (accessible via CMS > Other > Content groups) let staff display multiple services in one section (e.g., combining restaurants, room service, and bars). Instead of listing each service separately, organize them under one unified category.

Create custom views with landing pages

Landing pages (accessible via CMS > Other > Landing pages) allow bringing together multiple services on a single, fully customizable page. Once created, a landing page can be linked directly from the app home page or the side menu, offering guests a more engaging and unified browsing experience.

Next steps

After making the service visible and accessible in the app, consider the following:

  • Monitor bookings from the CMS to track demand.
  • Adjust widgets or content groups based on guest feedback.
  • Use Insights to analyze guest behavior. Go to Insights > Analytics > Behaviour > Frontpage usage to view data on how guests interact with the app home page. Metrics include total sessions, number of clicks per element, and the percentage of users who clicked on each section.

Need further assistance?

If additional questions arise or further assistance is required:

  • Contact support via live chat.
  • Send a ticket to the Support team.
  • Visit STAY Academy, the training platform.