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How to set up the integrated booking system for a service

Overview

The integrated booking system allows connecting STAY with the booking system the hotel already uses. This ensures that when a guest books a service through the app, the reservation is registered directly in the property system and managed as usual. Any status updates made in the system (e.g., confirmation or cancellation) will be communicated to guests via push notifications.

Depending on the feature being configured, the integrated booking system can connect with various external tools. Here you have some examples.

  • Restaurants and room service: Table management engines or PMS/POS systems for direct ordering.
  • Spa and wellness: Third-party spa appointment or wellness management tools.
  • Sports: Golf and court scheduling tools.
  • Balinese beds: Beach club reservation software.
  • Tours and attractions: External activity and ticketing platforms.

To use this system, STAY must be integrated with the booking provider.

This article explains how to configure the integrated booking system for a service in STAY.

Before getting started

Before enabling the integrated booking system, make sure to:

  • Confirm whether STAY is already integrated with the booking system.
  • Have administrative access to the booking system.
  • Contact the STAY support team to request activation (support@stay-app.com).

Step-by-step guide

Step 1: Confirm integration availability

  • If STAY is already integrated with the booking system, the integration simply needs to be activated.
  • If STAY is not yet integrated, contact the support team to explore available options.

Step 2: Request activation

  1. To enable the integration, contact the STAY support team via ticket or email.
  2. Provide details about the booking system and the service(s) to connect.

Step 3: Manage bookings

  • Once activated, bookings made in the guest app will automatically sync with the existing booking system.
  • When the booking status (confirmed, canceled, modified) is updated in the system, guests will receive push notifications from STAY.

Next steps

Once the integrated booking system is set up, consider these additional actions:

  • Test the connection by making a sample reservation.
  • Make the service visible on the app front page to start receiving bookings (link).
  • Train property staff on managing reservations within the system.
  • Ensure guests receive updates via push notifications.

Need further assistance?

If additional questions arise or further assistance is required:

  • Contact support via live chat.
  • Send a ticket to the Support team.
  • Visit STAY Academy, the training platform.