Overview
The Instant feedback feature is a tool that helps you collect your customers' opinions about the services offered at your accommodation during their stay. Feedback is gathered through a satisfaction survey within the app. When guests use the app, they are invited to complete a short survey.
This feature offers multiple survey types and provides extensive customization options for content, configuration, and tracking.
What can you do with the Instant feedback feature?
-
Collect real-time feedback:
Gather your guests’ opinions about their stay while they are still at your property
-
Identify areas for improvement:
Use feedback to spot issues or areas where your service can be enhanced.
-
Take immediate action:
Address concerns or problems as they arise, improving the guest experience in real time.
-
Customize surveys:
Choose from various survey types and tailor the questions to fit your property’s specific needs.
-
Track customer satisfaction:
Monitor feedback to analyze trends and understand how to improve overall service quality.
Key benefits
-
Enhance guest satisfaction:
Actively listen to your guests and address their concerns during their stay.
-
Improve service quality:
Use feedback to refine your services and operations.
-
Increase customer loyalty:
By resolving issues promptly, you can leave a positive impression that encourages repeat visits.
The Instant feedback feature is a tool to help you improve guest satisfaction and service quality while allowing you to address issues proactively during your guests’ stay.
How to access the Instant feedback feature
You can access the Instant feedback feature directly from the CMS:
- Log in to the CMS.
- Click on Feedback in the top menu with the blue background.
Recommended learning path
To get the most out of the Instant feedback feature, we recommend following these articles in order:
1. How to create and activate a survey
Learn how to create a survey, configure its questions, recipients, display options, and notifications, then activate it to start collecting guest feedback.
2. How to make surveys more visible
Increase survey participation by promoting your surveys through widgets, QR codes, custom links, or push notifications.
3. How guests use Instant feedback
Understand how guests receive, access, and complete surveys throughout their stay.
4. How to manage survey responses
Learn how to review responses, update their status, communicate with guests, create requests, and use filters to organize your daily follow-up.
5. How to use survey statistics
Analyze survey results to identify trends, measure guest satisfaction, and make data-driven decisions to improve your services.
6. How to promote reviews on external platforms
Encourage satisfied guests to leave reviews on external platforms to help increase your property's online reputation and visibility.
Next steps
Ready to start collecting feedback? Check out this step-by-step guide for creating and activating your first survey with the Instant feedback feature.
Need further assistance?
If you have additional questions or require further assistance:
- Contact us via live chat
- Send a ticket to our Support team
- Visit STAY Academy, our training platform.