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What is the Directory feature?

Overview

Directory is a guest information section where you can organize practical information, instructions, and property policies that guests may need during their stay.

You can create individual items for different types of information and group related items into categories, making it easier for guests to find what they need in the guest app. You can also assign an icon to each category to help guests quickly identify different types of information.

For example, you could create a Hotel policies category containing information about the property's pet and smoking policies, or an In-room information category containing Wi-Fi details and safe box instructions.

What can you do with the Directory feature?

With Directory, you can:

  • Share Wi-Fi information: 
    Add the network name, password, or instructions for connecting to the property's Wi-Fi.
  • Explain property policies: 
    Provide information about pet policies, smoking policies, or other rules guests should know.
  • Provide useful instructions: 
    Explain how to use the in-room safe or other equipment available to guests.
  • Communicate charges and fees: 
    Inform guests about phone call charges or other applicable fees.
  • Share information about guest services: 
    Provide details about currency exchange or other practical services available at the property.
  • Organize related information: 
    Group content into categories and assign icons to help guests browse Directory more easily.

Key benefits

Using Directory allows you to:

  • Keep practical guest information organized in one place.
  • Make important property information and instructions easy to find.
  • Group related information into categories for easier browsing.
  • Provide guests with useful information throughout their stay.
  • Update individual content whenever property information or policies change.

How to access the Directory feature

In the CMS, go to Content > Facilities > Directory.

From here, you can create and manage the information displayed in Directory and organize it into categories.

Recommended learning path

To set up and customize Directory, we recommend following this learning path:

  1. Create your Directory content: Start by creating the individual services or information you want to include. See How to create a service.
  2. Organize your content into categories: Create categories to group related information and make it easier for guests to browse. See How to organize services using categories.
  3. Configure opening hours and the booking system, if needed: If a Directory item represents a service with specific opening or booking hours, configure them accordingly. See How to set the opening hours and booking system for a service.
  4. Add a catalog, if needed: If you want to provide products or additional structured content, choose the catalog type that best suits your needs:
  5. Set up Concierge chat, if needed: Allow guests to contact staff directly from a specific service. See How to set up Concierge chat in a service.
  6. Make your Directory content visible: Add the relevant services to the guest app home page so guests can easily access them. See How to make a service visible on the app home page.

Next steps

Once you understand how Directory works:

  • Start creating the information you want to provide to guests.
  • Organize related content into categories so guests can browse it easily.
  • Review Directory in the guest app to make sure the information is clear, up to date, and easy to find.

Need further assistance?

If you have additional questions or require further assistance:

  • Contact us via live chat
  • Send a ticket to our Support team
  • Visit STAY Academy, our training platform