What is the Guests feature?

Overview

The Guests feature provides a centralized view of the guests registered at your property and their stay information.

From the Guests section, you can search for guests, review their profile and activity, add guests manually, update their information, and perform actions such as sending notifications, starting a Concierge chat conversation, or generating an invitation link to the guest app.

What can you do with the Guests feature?

• Search for guests: 
  Find a guest by name or room number.
• View guest and stay information: 
  Check information such as the guest's name, room number, stay dates, guest type, origin, and product.
• Review guest activity: 
  Access an Activity summary with the guest's registered bookings, requests, orders, and other activity.
• Add guests manually: 
  Register a new guest directly from the CMS when needed.
• Edit guest information: 
  Update profile details, room information, and stay dates.
• Add guest activity: 
  Add requests or bookings directly from the guest's details.
• Send notifications: 
  Send an individual notification to a specific guest.
• Start a Concierge chat conversation: 
  Access Concierge chat directly to communicate with the selected guest.
• Generate an invitation link: 
  Create and copy an invitation link that you can share to give the guest access to the guest app.
• Remove guests: 
  Delete a guest from the guests list when necessary.

Key benefits

• Keep guest and stay information centralized in the CMS.
• Quickly find guests and access their information.
• Review each guest's activity throughout their stay.
• Keep room and stay information up to date when circumstances change.
• Perform common guest-related actions directly from the guest list.
• Manually add or update guest information when needed.

How to access the Guests feature

To start using the Guests feature:

1. Log in to the CMS.
2. Click CRM in the top menu with the blue background.
3. Click Guests in the left-side menu.

Recommended learning path

To learn how to use the Guests feature, we recommend following this learning path:

1. Manage guest information: Learn how to add guests manually, review their details and activity, edit their information, and use the available guest actions. See How to manage guest information [link].
2. Create and send notifications: Learn how to configure and send notifications to guests. See How to create and send hotel notifications.
3. Manage Concierge chat conversations: Learn how to communicate with guests and manage conversations through Concierge chat. See How to manage Concierge chat conversations.

Next steps

Once you are familiar with the Guests feature:

• Review the guest list and make sure stay information is up to date.
• Use the guest details to review individual guest activity when needed.
• Use notifications or Concierge chat to communicate directly with guests.
• Generate an invitation link when you need to provide a guest with access to the guest app.

Need further assistance?

If you have additional questions or require further assistance:

• Contact us via live chat
• Send a ticket to our Support team
• Visit STAY Academy, our training platform