What is the Alerts feature

Overview

The Alerts feature allows you to send real-time or scheduled notifications to guests directly through the STAY app. These alerts can be used to share important updates, promotional offers, last-minute changes, or personalized message, ensuring your guests are always informed in real time, among many other uses.

What can you do with the Alerts feature?

• Send timely updates:

  Share essential details like opening hours, cuisine type, menus, booking options, and special features (e.g., terrace seating or scenic views).

• Promote services and offers:
  
  Highlight special discounts, promotions for your F&B outlets, spa services, or other amenities.

• Share event details:
  
  Remind guests about upcoming shows, activities, or daily itineraries at the property.
  
  
• Add high-quality visuals:
  
  Enhance alerts with images, and link to external websites, videos, or specific services within the app for a better experience.
  
  
• Personalize communication:
  
  Send targeted messages to individual guests for specific needs.
  
  

Key benefits

• Improve guest engagement:
  
  Capture guests' attention with notifications directly on their app.

• Enhance guest experience:
  
  Provide information about hotel services, events, and important updates, making their stay smoother and more enjoyable.

• Increase operational efficiency:
  
  Reduce the need for manual communication (e.g., phone calls, in-person inquiries) by automating information delivery.

• Drive traffic to a specific service, product, facility or activity:
  
  Use these notifications to direct guests to a specific page within the guest app

• Drive revenue:
  
  Promote special offers, discounts, and upsell opportunities for your services.

How to access the Alerts feature

You can access the Alerts feature directly from the CMS:

1. Log in to the CMS.
2. Click CRM in the top menu with the blue background.
3. Click Alerts in the left-side menu.

Next steps

If you are ready to move forward and create an alert, check out this step-by-step guide to get started.

Need further assistance?

If you have additional questions or require further assistance:

• Contact us via live chat

• Send a ticket to our Support team

• Visit STAY Academy, our training platform.