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How to create and send alerts

Overview

The Alerts feature allows sending notifications to guests about important information. For example, it can inform guests if a show is canceled due to rain, promote discounts like a 2-for-1 offer for spa services, or simply send a reminder about upcoming hotel shows.

Before getting started

Before creating an alert, have the following information ready:

  • Have all content ready for an alert, including text, descriptions, images, videos, or links.
  • Determine which guests will receive the alert. This will help select the best alert type for the intended recipients.

Types of alerts available

The Alerts feature allows you to send real-time or scheduled notifications to guests directly through the STAY app. These alerts can be used to share important updates, promotional offers, last-minute changes, or personalized message, ensuring your guests are always informed in real time, among many other uses.

1. Real-time alerts

  • These alerts are sent instantly.
  • They can be sent to specific rooms (via the Guests tab) or to all rooms (via the Alerts tab).
  • Once configured, clicking Send automatically delivers these alerts to selected guests

2. Scheduled alerts

  • The day and time for delivery can be scheduled.

  • They can only be sent in bulk to all rooms (via the Alerts tab).

 

 

Step by step guide for real-time alerts

You can send real-time alerts to either specific guests or all guests.

Option 1: Send a real-time alert to a specific guest

Step 1: Choose the recipient

  1. Go to the Guests section from CRM > Alerts > Guests.
  2. Choose the guest to whom the alert will be sent.
  3. Click on the Bell icon next to the guest's name.

Step 2: Set up and send the alert

  1. Configure the alert by adding a title, a description, and an image (optional).
  2. Include a link (optional): Select to add a direct link, a video link, or a service link.
  3. Click Send to deliver the alert to all guests.

Option 1: Send a real-time alert to all guests

Step 1: Access the alerts panel

  1. Go to the Alerts section from CRM > Alerts.
  2. Click on the Send button.

Step 2: Set up and send the alert

  1. Configure the alert by adding a title, a description, and an image (optional).
  2. Include a link (optional): Select to add a direct link, a video link, or a service link.
  3. Click Send to deliver the alert to all guests.

Step by step guide for scheduled alerts

Keep in mind that these alerts are sent to all guests who have logged in. Unlike real-time alerts, here you can not schedule alerts for a specific guest.

Step 1: Access the alerts panel

  1. Access the Alerts section in the CMS from CRM > Alerts.
  2. Click on the desired day in the calendar to schedule the alert. A new configuration screen will open.

Step 2: Set up and send the alert

  1. Add a title for the alert.
  2. Add a description for the alert.
  3. Upload an image (optional).
  4. Include a link optional: Select to add a direct link (external URL), a video link (external URL with video), or a specific service link.
  5. Set the sending time:
        - Choose the exact time for the alert delivery.
        - Select the date range for the alert's activity.
        - Choose the specific days of the week within the selected date range for the alert to be sent.
  6. Click the Save button to schedule the alert.

Note: If an alert needs modification after creation, it cannot be edited. The specific alert must be deleted, and the configuration set up again.

 

Need further assistance?

If you have additional questions or require further assistance:

  • Contact us via live chat

  • Send a ticket to our Support team

  • Visit STAY Academy, our training platform.