Skip to content
English
  • There are no suggestions because the search field is empty.

How to create and send alerts

Overview

The Alerts feature allows sending notifications to guests about important information. For example, it can inform guests if a show is canceled due to rain, promote discounts like a 2-for-1 offer for spa services, or simply send a reminder about upcoming hotel shows.

Before getting started

Before creating an alert, have the following information ready:

  • Have all content ready for an alert, including text, descriptions, images, videos, or links.
  • Determine which guests will receive the alert. This will help select the best alert type for the intended recipients.

Types of alerts available

The Alerts feature allows you to send real-time or scheduled notifications to guests directly through the STAY app. These alerts can be used to share important updates, promotional offers, last-minute changes, or personalized message, ensuring your guests are always informed in real time, among many other uses.

1. Real-time alerts

  • These alerts are sent instantly.
  • They can be sent to specific rooms (via the Guests tab) or to all rooms (via the Alerts tab).
  • Once configured, clicking Send automatically delivers these alerts to selected guests

2. Scheduled alerts

  • The day and time for delivery can be scheduled.

  • They can only be sent in bulk to all rooms (via the Alerts tab).

 

 

Step by step guide for real-time alerts

You can send real-time alerts to either specific guests or all guests.

Option 1: Send a real-time alert to a specific guest

Step 1: Choose the recipient

  1. Go to the Guests section from CRM > Guests.
  2. Choose the guest to whom the alert will be sent.
  3. Click on the Bell icon next to the guest's name.

Step 2: Set up and send the alert

  1. Configure the alert by adding a title, message content, and an image (optional).
  2. Choose the alert destination (optional). This can be an external website link, an external link with a video, a hotel service, or an Instant feedback survey.
  3. Click Send to deliver the alert to all guests.

Option 2: Send a real-time alert to all guests

Step 1: Access the alerts panel

  1. Go to the Alerts section from CRM > Alerts.
  2. Click on the Send button.

Step 2: Set up and send the alert

  1. Add the title, the message content, and the alert detail image (optional).
  2. Choose the recipients who will receive the alert using the Recipients field. The three recipient groups are selected by default but can be deselected as needed:

    - Logged-In Guests: Any user currently signed in at the hotel and has an ongoing reservation.
    - Logged-In Pre-guests: Users who have an upcoming reservation and have logged in.
    - Not Logged-In Users: Users not signed in but who have visited the hotel app in the last 3 days.
  3. Choose the alert destination (optional). This can be an external website link, an external link with a video, a hotel service, or an Instant feedback survey.
  4. Click Send to deliver the alert to all guests.
     

Step by step guide for scheduled alerts

Keep in mind that these alerts are sent to all guests who have logged in. Unlike real-time alerts, here you can not schedule alerts for a specific guest.

Step 1: Access the alerts panel

  1. Access the Alerts section in the CMS from CRM > Alerts.
  2. Click on the desired day in the calendar to schedule the alert. A new configuration screen will open.

Step 2: Set up and send the alert

  1. Add the title for the alert.
  2. Add the message content.
  3. Upload an image (optional).
  4. Choose the alert destination (optional). This can be an external website link, an external link with a video, a hotel service, or an Instant feedback survey.
  5. Choose the recipients who will receive the alert using the Recipients field. The three recipient groups are selected by default but can be deselected as needed:

    -  Logged-In Guests: Any user currently signed in at the hotel and has an ongoing reservation.
    - Logged-In Pre-guests: Users who have an upcoming reservation and have logged in.
    - Not Logged-In Users: Users not signed in but who have visited the hotel app in the last 3 days.
  6. Set the sending time:
    • Choose the exact time for the alert delivery.
    • Select the date range. This will be the time period during which the alert is sent.
    • Choose the specific days of the week within the selected date range for the alert to repeat.
  7. Click the Save button to schedule the alert.

    Example: If you set a two-week period as the date range and select Wednesday and Thursday as the recurring days, the alert will only be sent on the Wednesdays and Thursdays within that two-week window on the calendar.

    Note: If an alert needs modification after creation, it cannot be edited. The specific alert must be deleted, and the configuration set up again.

     

    Need further assistance?

    If you have additional questions or require further assistance:

    • Contact us via live chat

    • Send a ticket to our Support team

    • Visit STAY Academy, our training platform.