Last updated
26 February 2025
Overview
The integrated booking system allows you to connect STAY with the booking system your hotel already uses. This ensures that when a guest books a table through the app, the reservation is registered directly in your system, and you can manage it as usual. Any status updates made in your system (e.g., confirmation or cancellation) will be communicated to guests via push notifications.
To use this system, STAY must be integrated with your booking provider.
Before getting started
Before enabling the integrated booking system, make sure you:
- Confirm whether STAY is already integrated with your booking system.
- Have administrative access to your booking system.
- Contact STAY’s support team to request activation (support@stay-app.com).
Step-by-step guide
Step 1: Confirm integration availability
- If STAY is already integrated with your booking system, the integration simply needs to be activated.
- If STAY is not yet integrated, contact the support team to explore available options.
Step 2: Request activation
- To enable the integration, contact STAY’s support team via ticket or email.
- Provide details about your booking system and the restaurant(s) you want to connect.
Step 3: Manage bookings
- Once activated, restaurant bookings made in the guest app will automatically sync with your existing booking system.
- When you update the booking status (confirmed, canceled, modified) in your system, guests will receive push notifications from STAY.
Next steps
Once the integrated booking system is set up, you can:
- Test the connection by making a sample reservation.
- Make your restaurant visible on the app front page to start receiving bookings.
- Train your property staff on managing reservations within your system.
- Ensure guests receive timely updates via push notifications.
Need further assistance?
If you have additional questions or require further assistance:
- Contact us via live chat
- Send a ticket to our Support team
- Visit STAY Academy, our training platform.