What is the Room service feature
Overview
The Room service feature allows guests to easily access the room service menu and place orders directly through the guest app. This enhances the guest experience by offering a convenient and seamless ordering process, and also significantly benefits the hotel staff.
With this feature, guests can view the menu with available options, descriptions, images, and prices from their rooms. When placing an order, guests can customize it with available options or by adding comments. Finally, they'll confirm their order, allowing the responsible team to begin preparing the order for delivery.
What can you do with the Room service feature?
- Showcase your full menu: Guests can easily browse your complete room service menu, including descriptions, images and prices.
- Enable easy ordering: Allow guests to place orders and add specific notes and personalization.
- Centralize order management: All room service orders appear in the CMS, providing your staff with a single, clear overview.
- Keep guests informed: Communicate directly with guests regarding their order status.
Key benefits
- Boost guest convenience: Guests easily access the menu and place orders from the comfort of their room.
- Improve operational efficiency: Staff track orders in real-time, leading to smoother operations and faster service.
- Ensure order accuracy: Digital ordering reduces miscommunication and helps prevent overlooked requests.
How to access the Room service feature
To start using the Room service feature:
- Log in to the CMS.
- Click Content in the top menu with the blue background.
- Click Services in the left-side menu and a drop-down menu will open.
- Click Room service.
Next steps
If you are ready to move forward and create a room service, check out this step-by-step guide to get started.
Need further assistance?
If you have additional questions or require further assistance:
- Contact us via live chat
- Send a ticket to our Support team
- Visit STAY Academy, our training platform.