How to make a room service visible on the app front page

Overview

Once you have added all the necessary information about your room service, the next step is to make it visible on the guest app front page. This ensures that guests can find the room service, view its catalog and place orders.

This article explains how to display your room service on the app front page so that guests can easily access it.

Before getting started

Before making your room service visible on the app front page, make sure you:

• Have completed the room service setup under Content > Services > Room service in the CMS.
• Have configured the booking system for the room service.
• Have access to My app > (Select your app) > Customize your app > Edit my app.

Step-by-step guide

Step 1: Access app customization settings

1. Navigate to My app in the CMS.
2. Select the correct app if managing multiple properties.
3. Click Customize app and then Edit my app.

Step 2: Make the room service visible in the app

You can add your room service to the guest app in one or both of the following ways:

Option 1: Add a link to the room service in the side menu

1. In Edit my app, go to the Side menu section.

   The side menu shows shortcuts to all sections of your app organizing the contents by categories that you can define.

2. Activate Show side menu to enable the menu in the app.

3. Customize the logo, background color and text color.

4. Click Add group to create a category (e.g., My room).

5. Click Add section to link a specific room service, a list of room services, or a content group. Choose:

   • Content source (Hotel, Corporate or URL).
   • Content item (the room service or list).
   • Title to display in the menu.

6. Click Save changes.

The side menu will now display a direct link to your room service.

Option 2: Add a widget to the front page

Widgets let you highlight key content on the app’s front page. Below are the most useful widgets for room services:

Types of widgets and how to configure them

• Dynamic content widget: Displays rotating content (menus, offers, booking options).
  1. Go to Edit my app > Add widget (+ icon).
  2. Select Content.
  3. Choose Services as the Content type.
  4. Customize design: title, action text, and cards orientation.
  5. Choose the image style: if showing a subtitle and what type.
  6. Set widget visibility.
  7. Click Save changes.

 

• Grid widget: Displays multiple items in a structured layout.
  1. Go to Edit my app > Add widget (+icon).
  2. Select Grid.
  3. Choose if you want a title or action text.
  4. Set widget visibility.
  5. Click Save changes.

• Shortcut widget: Shows up to 3 buttons with icon and text that link to any section in the app.
  1. Go to Edit my app > Add widget (+ icon).
  2. Select Shortcuts.
  3. Click Add and select the room service or list to link.
  4. Add an image, title, and background color.
  5. Set widget visibility.
  6. Click Save changes.

• Highlights widget: Shows highlighted content in an horizontal slider with image, title, subtitle, and a call-to-action button.
  1. Go to Edit my app > Add widget (+ icon).
  2. Select Highlights.
  3. Select the Content to link.
  4. Add an image.
  5. Customize design: title, subtitle, button text, and button color.
  6. Set widget visibility.
  7. Click Save changes.

• Banner widget: Shows a banner-style card with image, title, subtitle and call to action link.
  1. Go to Edit my app > Add widget (+ icon).
  2. Select Banner.
  3. Select the Content to link.
  4. Customize design: banner type, image, title and button text and color.
  5. Set widget visibility.
  6. Click Save changes.

Once added, these widgets will appear on the front page for easy guest access.

Extra tips for organizing your room services

Use categories to group room services

Categories (accessible via CMS > Services > Room service) help you group restaurants by type (e.g., In dining service, mini bar, pillow menu...), location, or any other criteria relevant to your property. You can link these categories from widgets or the side menu to improve navigation and make it easier for guests to find what they’re looking for.

Combine services using content groups

Content groups (accessible via CMS > Other > Content groups) let you display multiple services in one section. Instead of listing each service separately, you can organize them under one unified category to enhance the guest experience.

Create custom views with landing pages

Landing pages (accessible via CMS > Other > Landing pages) allow you to bring together multiple services on a single, fully customizable page. You can personalize the layout, design, and structure to better reflect your brand.

Once created, a landing page can be linked directly from the app front page or the side menu, offering guests a more engaging and unified browsing experience.

Next steps

After making the room service visible and accessible in the app, consider the following:

• Monitoring orders from the CMS to track demand.
• Adjusting widgets or content groups based on guest feedback.
• Using Insights to analyze guest behavior. Go to Insights > Analytics > Behaviour > Frontpage usage to view data on how guests interact with your app’s front page. You’ll find metrics such as total sessions, number of clicks per element, and the percentage of users who clicked on each section.

Need further assistance?

If you have additional questions or require further assistance:

• Contact us via live chat
• Send a ticket to our Support team
• Visit STAY Academy, our training platform.