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What is the Spa feature?

Overview

The Spa feature allows you to manage and display spa-related services—such as wellness treatments and thermal circuit access—within the guest app.

This feature helps guests and visitors discover your spa, explore the available experiences, and make reservations in just a few steps. It also reduces manual workload by centralizing bookings and ensuring real-time availability across all services.

You can use this feature to create a dedicated spa profile, customize descriptions, add images, and configure booking and payment options—all from the CMS.

 

What can you do with the Spa feature?

  • Showcase your spa services:

    Share essential details of your spa, including opening hours, treatment types, and wellness facilities.

  • Create any type of spa service:

    Whether your spa offers treatments, a thermal circuit, or both, you can create it in the CMS and configure it based on your needs—such as allowing guests to book appointments or reserve access to the water circuit.

  • Customize content and design:

    Use engaging subtitles, bullet lists, and images to highlight key features such as signature treatments, relaxation areas, or water therapies.

  • Enable easy bookings:

    Let guests (and visitors) book treatments or spa access through the app or booking widgets.

  • Add practical information:

    Include useful details like access requirements, location instructions, or contact information to ensure guests are fully prepared for their visit.

 

Key benefits

  • Boost service visibility:

    Help guests and visitors easily discover your spa and its services.

  • Improve booking efficiency:

    Allow users to book anytime from their device, reducing manual workload for your team.

  • Centralize service management:

    Manage bookings, availability, and content for your spa in one place—from the CMS—ensuring consistency across all guest touchpoints.

  • Attract visitors:

    Share booking links on your website or Google profile—no app download required.

  • Optimize spa usage:

    Avoid empty slots and better manage your team’s time and resources.

The Spa feature helps you present your wellness offering in a clear, engaging way—making it easier for guests and visitors to book, enjoy, and return.

 

How to access the Spa feature

To start using the Spa feature:

  1. Log in to the CMS.
  2. Click Content in the top menu with the blue background.
  3. Click Facilities in the left-side menu and a drop-down menu will open.
  4. Click Spa.

 

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Recommended learning path

To get the most out of the Spa feature, we recommend following these articles in order:

1. How to create a spa

Learn how to create a spa and configure its basic information, including descriptions, images, and additional information.

2. How to organize spas using categories

Create categories to group your spas, improving navigation and making it easier for guests to find wellness experiences.

3. How to set the opening hours and booking system for a spa

Define your spa's opening hours and choose the booking system that best fits your operational needs.

This article will also help you determine whether your spa should be configured as a treatment center or a thermal circuit, as the available configuration options vary depending on the type of experience you offer.

Use the links in this article to continue with the setup guide for your selected booking system.

4. Configure your selected booking system

Follow the setup guide that matches both the type of spa you offer and the booking system you selected in the previous step:

5. How to add a spa catalog using the regular catalog or the advanced catalog

Depending on the type of spa and booking system you have configured, learn how to create and manage the appropriate catalog for your spa services and treatments.

Note: Thermal circuits do not require a catalog.

6. Learn how to manage your selected booking system

Follow the corresponding management guide to learn how to handle bookings in daily operations. Depending on the system you chose, you will need to refer to one of the following articles:

7. How to make a spa visible on the app front page

Increase visibility by highlighting your spa on the guest app home page.

8. How to create an upsell pop-up for a spa

Promote treatments, packages, or wellness experiences to encourage additional bookings.

9. How to set up Concierge chat in a spa

Allow guests to contact your team directly with questions or booking-related requests.

10. Optimize your spa for visitors (PRO)

Follow the optimization guide that matches the type of spa you offer:

 

Next steps

If you are ready to move forward and create a spa, check out this step-by-step guide to get started.

 

Need further assistance?

If you have additional questions or require further assistance:

  • Contact us via live chat
  • Send a ticket to our Support team
  • Visit STAY Academy, our training platform.