How to create an upsell pop-up for a service

Last updated

26 March 2025

Overview

The Upsell feature allows you to highlight a service or promotion by displaying a pop-up message when guests open that section in the app. It’s a quick and effective way to boost visibility and drive engagement with key services.

This article explains how to create and configure an upsell pop-up in just a few steps.

Before getting started

Before using the Upsell feature, make sure you:

• Have created the service you want to promote under Content (e.g., a restaurant, spa or activity).
• Have access to the Upsell tab for that service.
• Have prepared an image and short promotional message.

Step-by-step guide

Step 1: Access the Upsell settings

1. Go to Content > section (e.g., Facilities > Restaurant for a restaurant).
2. Select the service you want to promote.
3. Click Edit.
4. Navigate to the Upsell tab.

Step 2: Enable the Upsell pop-up

1. Activate the Activated switch at the top of the screen.
2. Once activated, guests will see the pop-up each time they open this service in the app.

Step 3: Add promotional content

Fill in the fields to create your pop-up:

• Image: Upload an image that visually represents the service or promotion. Recommended format: JPG or PNG.
• Title: Write a short, attention-grabbing headline (e.g., “2x1 Burgers on Fridays”).
• Subtitle (optional): Add a brief sentence to support your message.
• More details (optional): Provide additional information if needed.

You can add translations for each field by clicking the flag icon next to each text box.

Step 4: Save and preview

Click Save changes to activate your upsell pop-up.

The next time a guest opens the service in the app, the pop-up will appear automatically with the content you’ve defined.

Next steps

After creating your upsell pop-up:

• Update the message regularly to promote new offers or seasonal services.
• Use clear and concise language to maximize impact.
• Monitor guest engagement using the Insights tool to see if the pop-up drives clicks or bookings.

Need further assistance?

If you have additional questions or require further assistance:

• Contact us via live chat
• Send a ticket to our Support team
• Visit STAY Academy, our training platform.